Shopify Apps · 2026
Snap Help
FAQs and a help center that answer shoppers on the page they are on
Snap Help puts the answers shoppers look for on the pages where they look: a help center page with search and categories, FAQs on product pages, and FAQ sections anywhere in the theme. AI drafts questions from the store's products and policies for the merchant to edit and publish, translates them into the store's languages, and flags answers that no longer match a changed policy. Each question is written once and shows wherever it applies.
Key features
- Drafts from the store
- AI reads the store's products and policies and drafts questions and answers. The merchant reviews, edits and publishes them, so nothing goes live on its own.
- A help center page
- Search, categories with icons, popular questions and a "Still need help?" contact link, in a classic, sidebar or compact layout that follows the theme.
- Answers on product pages
- Product FAQs for every product, chosen collections or single products, plus FAQ sections on any page. Questions can also be edited from a card in the product editor.
- Every shopper's language
- FAQs are saved as Shopify metaobjects and translated into the store's languages, with an AI draft to start from.
- Answers that stay current
- When a store policy changes, Snap Help checks the published answers against the new text and flags the ones that need a look, with a suggested fix. CSV import and export move FAQs in bulk.
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